Browsing the archives for the Leadership category

Allowing Your Board to Lead

Who do you attract to your Board? “The heavy hitters,” I heard recently when I asked this question.  ”These are people of influence and affluence.”    Great!  To our Boards we attract leaders from business, the clergy, political players, and other people of social and financial importance. And then, if we aren’t careful, we take [...]

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What Is A Gift?

We use the word everyday, but what does it mean?  What, really, is a gift? Recently, Seth Godin blogging about Gifts, misunderstood, stated the following: A gift costs the giver something real. It might be cash (enough that we feel the pinch) but more likely it involves a sacrifice or a risk or an emotional [...]

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Who’s In Your Hotel?

In the past few months, I’ve had 2 late night flights cancelled causing me to spend extra nights in cities not of my choosing.  In each case, the airline provided me with a hotel voucher. As I checked into each hotel, I asked the front desk attendants if they wanted my loyalty number.  It just [...]

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Work Yourself Out of a Job

“Don’t work yourself out of a job!”  This was a typical refrain from a world which no longer exists.  Some people, though, continue to think and behave as if it does. When work was primarily about mass production – be it producing cars, steel, widgets, or even paving roads – workers routinely exercised “workplace governors” [...]

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Objects or Individuals

Some gift income reports I’ve read use the term, “giving units,” to describe donors.  I’ve never much liked that terminology.  Too cold and objectifying. Recently I read some fascinating research on community college presidents completed by Matt Thompson, a good friend and thoughtful higher education leader.  Matt’s research re-introduced me to the concept of verstehen [...]

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Gratitude Is Not Enough

A regular annual fund donor sends in a gift – a check for $1,000.  Your organization promptly produces a gift receipt and sends a letter (either hard copy or electronic) expressing gratitude signed by the appropriate staff person. Is that it?  Is that all that happens? Despite all the talk about “engaging donors,” I’m afraid [...]

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The Homeostatic Principle At Work

Homeostatis is the biological principal which suggests that living organisms will maintain a stable, constant condition.  And we humans do this well. We see this principle at work in easily-recognized statements such as, “we’ve always done it this way.”  Or, “I’m going to do what I’ve always done and let someone else worry about it.” [...]

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Lead Out of Control

The most common question I get regarding performance-based metrics is, “what should we be counting?”  Is it visits?  moves?  phone calls?  dollars raised? number of proposals submitted?  etc.  And while I can make a well-reasoned argument as to why a particular set of metrics will be more powerful in predicting success than another, I can [...]

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In Vitro vs. In Vivo

Science has educated us on the term “in vitro” – which means to conduct work not in a living, whole organism but in a controlled, sterile environment.   “In vitro” became part of our lexicon because of its use in reproductive science.  The so-called test tube babies. On the other hand, we have heard less [...]

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What if. . .

What if. . . instead of spending the time, energy, money, and effort on developing the “right messages” and the “best marketing practices” for our organizations we focused on becoming a more helpful resource to those we aim to serve. What if. . . instead of “telling and selling” our donors, we listened to their [...]

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