Browsing the archives for the Constituency Service category
I once worked for a President who was known to say, “we can never say thank you enough to our donors.” A wonderful sentiment for 501(c)3 leaders and advancement professionals to embrace. And, as important as it is to thank donors often, it also is important to thank them in meaningful and customized ways. For [...]
At what communication frequency do you most comfortably operate? Do you resonate most on the email frequency? Or maybe it is the face-to-face frequency? Or the phone frequency? Or the text frequency? Or the social media frequency? Or possibly there are still a few out there who resonate most with the touch-intensive letter frequency. Most [...]
Today it seems we constantly are bombarded with claims about “personalized” or “individualized” customer service or patient care. Take a look at a hospital billboard on your local highway and it appears they will create a care regimen just for you. Or head to a university’s website, even one with over 25,000 students, and it [...]
