Browsing the blog archives for September, 2020

What Volunteers and Donors Don’t Always Know

Steve Jobs, the former CEO and co-founder of Apple Inc., is quoted to have said, “Get closer than ever to your customers.  So close that you tell them what they need well before they realize it themselves.” I’ve reflected on this counterbalance to “the customer is always right” perspective for years.  I can recall, for […]


Unstated Expectations

When each was recruited to serve, what percentage of the members of your institution’s governing or Foundation Board were invited into a conversation about the giving expectations associated with Board membership? How many of your institution’s major donors have affirmingly stated, “we will continue to be supportive,” after finishing their most recent major gift with […]


A Broker For Hope

The very best, most successful advancement folk never confuse what they do with how they do it. You aren’t a fundraiser.  You aren’t a gift officer.  You aren’t a relationship-builder.  You aren’t even a development professional (whatever that might mean!).  Those are all examples of how you do your work. When you work exceptionally well, […]